60 Day no-return money back guarantee
As per our 60 day buyer protection policy, we will process a full refund for your order only if an incorrect product or a wrongly advertised product has been sent to you due to a mistake on our part. You are in no obligation to return the product back to us and may discard or use the same at your discretion. This 60 day no-return money back guarantee also entitles you to a full refund in the event a loss of package has occurred during transit over the international postal network. In these cases the maximum liability to be refunded is the actual purchase price of the product paid by you. Please fill this claim form to begin the refund process. Claim must be filed at least 4 business days before the 60 day deadline from date of order. No refunds can be initiated beyond the 60 day period due to international payment gateway policies.
No order cancellations once order has been shipped
No refunds are processed once an order has been shipped from our warehouse in India as it cannot be cancelled, recalled or stopped. Once your order has left our warehouse, it is then with the postal network and the international postal union and beyond our control. You will have to wait for the standard delivery time period for your order to arrive.
No exchange, returns or refunds
Products sold on this website come under the herbal, ayurvedic, hoemopatching, pharmaceutical, beauty and cosmetics category and thus cannot be returned, accepted back, exchanged or refunded due to the nature of this product category. We strongly recommended that you double check the product, quantity, usage expiry, pack size and other relevant product details as mentioned in the 'Product Facts' section on each product page before placing an order for the product.
Terms & conditions for obtaining refund
- » No refunds are processed for delayed delivery due to customs and postal delays. This is beyond our control.
- » All refunds are completed within 4 business days (Monday - Friday), excluding Indian holidays.
- » In case of loss in transit, a refund is initiated only once we receive a confirmation from the post office.
- » A photograph of the incorrect product sent to you will be required for obtaining a refund in case of an error on our part.
Refund claim form process
- » Please start the process by filling this claim form.
- » Please fill the claim form completely. Incomplete forms will not be processed.
- » All claim forms are processed within 4 business days and further instructions are sent to you via email.
- » Let us know if you would like a refund, replacement or website credit.
Unclaimed, non-delivered and customs rejected orders
- » No refunds are made under any circumstances for orders returned to us due to the above reasons.